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| Greetings! We thank you and all who have come all the way here to visit us. We thank you for patronizing our products loyally for years. |
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The main reason for the good quality of our natural products is time. We harvest their active ingredients from our beehives by the seasons, which we have to wait for. To ensure consistent top quality, we make our products in small batches by hand. All of this takes time. It also needs a lot of caring hands.
We have tried our best to keep our products’ quality consistent and our prices low while slowly upgrading our packaging. |
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However, this has taken its toll on us, our people and our bees; who are all straining at their limits to keep on supplying you with the same quality natural products you have learned to use and enjoy.
We need to rationalize our operations so we can continue to meet your increasing demands considering our very limited time and resources. We must also consider the seasonality and limited amounts of our natural products. |
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We still will not open an outlet in a mall or anywhere else; this will only increase the costs of our products several times, because we will have to pay rental, salaries, utilities, delivery and many other costs of running an outlet.
Moreover, we will not be able to supply any outside outlet anyway.
We can no longer receive your orders by phone, fax or text. This has begun to weigh heavily on our precious little time and resources, which we need to expand our operations to meet your demands. |
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For this reason, we have now overhauled and upgraded our website, which we hope can handle your orders in a more efficient and timely way.
The new priorities for handling your orders are as follows:
- Same Wholesale Prices. Customers who walk-in or drive all the way to our farm store have first priority of supply and can avail of wholesale prices here. No minimum orders are required to avail of wholesale prices.
- New Retail Prices. Customers who cannot come to our farm store can order through our website. We can no longer efficiently & effectively handle orders through our phone that is why we have upgraded our website to handle all your orders. You will be charged retail website prices + shipping. These prices are slightly higher, just enough to recover all the costs of upgrading / maintaining / hosting the website, (contracting payment facilities) and upgrading our shipping / handling operations. Go to Shopping Cart
- Bulk Orders. If you intend to purchase more than 24 items, , please click 'Bulk Order' in the shopping cart, then proceed to check out your items. You will receive a
computation of your Bulk Order and we will email you on when it can be delivered by Fedex. Depending on the size of your order and our workload, this usually takes seven to ten days.
You will be charged retail website prices.
- Custom & Special Orders. We can work with you regarding custom orders. Please email us through our website regarding your complete needs so we can consider them. See Custom Orders.
- Discounts. We have been trying to maintain our low prices for about twenty years. In the face of ever rising prices of raw materials, supplies, parts, equipment, fuel, all
kinds of fees, duties and taxes, we are under tremendous pressure to increase our prices. And we do, sometimes and from time to time - P5 here, P10 there - mostly to cover increases in
packaging and raw material costs. That's all. Moreover, our products are entirely hand made. They do not benefit from the economies of scale of mass production. Our production costs do
not go down when product volumes go up. We are only able to maintain our low prices because we do not pay rent, we have no inventory, we do not advertise, we do not have any regular
marketing, sales, delivery and credit and collection staff, we also produce many of the active and base ingredients of our products here by ourselves, we have minimal in-store staff (in
fact, our entire family helps in our store - in turns - whenever any of us is free), and lastly because we ourselves abhor high prices. For these reasons, we cannot and do not give
discounts.
- Overseas Orders. After 9/11, it has become difficult to use couriers such as Fedex for overseas shipments. The many times we have tried, our customers were saddled with so much red tape, some of them decided to abandon their packages and reorder thru friends coming home to the Philippines. You may ask a friend or relative in the Philippines, who plans to travel, to order from our website and bring our products to wherever you are. Another option is to ask someone here in the Philippines to order from our website and use the Express Mail Service of the Phil. Post Office. This is slower but incurs less red tape. We do not ship abroad.
- Dealers. We get numerous offers from many people who already use Ilog Maria products and want to be dealers. We are sorry, we are not yet ready. The main reason for the overhaul of operations, including this website, is to apportion the limited supply of our natural products fairly and equitably. Our production is limited to supplying our farm store, website orders and some custom or special orders. We will not be able to supply dealers yet. And we hope to be able to continue supplying our small but loyal market.
- We hope that this will enable us to continue to serve you in an orderly manner, and allow us the necessary time to expand our operations to meet your needs.
- Thank you very much for your understanding and your support. Maraming salamat po.
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